Frequently Asked Questions (FAQ)

Welcome to the Shubharambh Pooja FAQ section. Here you'll find answers to the most common questions about online shopping, orders, shipping, payments, returns, and more.
For further assistance, visit: www.shubharambhpooja.com

1. About Shubharambh Pooja

Q1: What is Shubharambh Pooja?

A: Shubharambh Pooja is an online store offering a wide range of authentic puja samagri, pooja kits, rudraksha, brass idols, wedding essentials, and spiritual items for all types of rituals and occasions.

Q2: Are your products authentic and high quality?

A: Yes. We source all our products with care and ensure purity, quality, and proper packaging so customers receive only the best.

2. Online Shopping & Orders

Q3: How do I place an order online?

A:

1. Visit www.shubharambhpooja.com

2. Browse products and select the items you want

3. Add them to your cart

4. Proceed to checkout and fill in your details

5. Make a secure payment and confirm your order

You will receive a confirmation message/email once your order is successfully placed.

Q4: Can I order multiple items at once?

A: Yes, you can add as many items as you want to your shopping cart and place a single order.

Q5: How do I know my order is confirmed?

A: After placing the order, you will receive an order confirmation email/SMS with details and your order ID.

3. Payment & Security

Q6: What payment methods do you accept?

A: We accept multiple secure payment options including:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (if available in your area)

Q7: Is online payment safe?

A: Yes. All payments made on our website are protected with secure encryption to ensure your information remains safe.

4. Shipping & Delivery

Q8: Do you ship all over India?

A: Yes, we deliver to most locations across India.

Q9: What are the shipping charges?

A: Shipping charges (if any) will be displayed at checkout before you complete your purchase.

Q10: How long does delivery take?

A: Standard delivery usually takes 3-7 business days, depending on your location.

Q11: How can I track my order?

A: Once your order is shipped, we will send you a tracking link via email/SMS. You can use the link to monitor your shipment.

5. Returns, Refunds & Cancellations

Q12: What is your return policy?

A: If you receive a damaged, defective, or incorrect item, you can request a return or replacement within X days (replace X with your policy).
Note: Certain items like prasad, opened packages, or customized kits may not be returnable.

Q13: How do I request a refund?

A:

1. Visit our Contact Us page

2. Provide your order ID and details

3. Our team will verify and process your refund

Refunds are typically issued within 5-7 working days after approval.

Q14: Can I cancel my order?

A: You can cancel your order before it is shipped. Once dispatched, cancellations may not be possible.

6. Wholesale & Dropshipping

Q15: Do you offer products at wholesale rates?

A: Yes, we provide bulk products at special wholesale pricing. For enquiries, please visit the Contact Us page.

Q16: Do you offer dropshipping services?

A: Yes, we offer dropshipping for online sellers and businesses. Visit Contact Us to get started.

7. Product-Related Queries

Q17: Are the puja kits complete?

A: Yes, each puja kit contains essential items required for the specific ritual. Descriptions are provided on each product page.

Q18: Are your rudraksha beads original?

A: Yes, we provide only genuine and carefully sourced rudraksha beads.

Q19: Do brass idols come with good finishing?

A: All brass idols are crafted with high-quality material and undergo a quality check before shipping.

8. Contact & Support

Q20: How can I contact customer support?

A: You can reach us anytime through our Contact Us page on the website. Our team will respond as soon as possible.

Q21: What are your working hours?

A: Our support team is available Monday to Saturday, during standard business hours.